Monday-Friday – Our staff will begin answering the phones at 8:30am Phones will turn off at 5pm. However, we will continue to see our sick children who called in before 5pm that day until everyone has been seen. Beginning September 1, 2019, appointments that are scheduled outside of our normal business hours will be charged a fee of $25. If this fee is not covered by your insurance, it will be your responsibilty. After 5pm, our calls are handled by our answering service. After hours calls should be limited to emergencies only. It is our policy not to call in antibiotics without seeing your child. Antibiotic resistance is a growing public health concern and all children should be thoroughly examined to determine if antibiotics are needed. They will contact the physician on call to discuss your concerns and someone will return your call as soon as possible. Phone calls after 11pm are handled by pediatric nurse practitioners at Norton Children's. Our first appointment is at 8am every day at our Brownsboro Road location and 9am Monday-Thursday and 930am on Friday at our Shelbyville Road location. The last regularly scheduled appointment is at 5pm at both locations.
Saturday – Our staff will begin answering the phones at 8:30am. Phones will turn off at 12 noon. We see sick children only on Saturdays. We ask that you call Saturday morning for same-day appointments so that we call see all of the children with acute, emergent illnesses who called in that day before noon. After 12 noon our calls are handled by our answering service. They will contact the physician on call to discuss your concerns and someone will return your call as soon as possible.
Sunday/After Hours – Our office is closed; the physician on call can always be reached through our answering service to discuss your concerns. Please note that this is a billable service and you can be charged accordingly. Our office number is 502-425-5166.
Walk-in Shot and Lab Hours (NOT APPTS)
Monday – Friday
9:30am to 11:30am and 1:30pm to 4:30pm (At both offices)
9:30am to 11:30am (Only at our Shelbyville Road office.)
***WE DO NOT ACCEPT WALK IN APPOINTMENTS. IF YOU WALK IN FOR A VISIT, WE WILL GIVE YOU OUR NEXT AVAILABLE APPOINTMENT.***